Privacy & Security Statement
Facts
WHAT DOES BANKWELL
DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Contact Information such as name, mailing address, email address, telephone and mobile number(s).
Account Application information such as credit and income information.
Identifiers such as Social Security number, account number(s), driver's license number (or comparable) or other information that identifies you for ordinary business purposes.
Access Authorization such as user ID, alias, PIN and password and security questions and answers.
Documents or images submitted via our Site or Mobile Apps to support mobile check deposits and account opening, such as statements and voided checks.
Debit/Credit Card Information such as card number, expiration date, CVV2, billing address.
Information from your computer and mobile devices where allowed by individual browsers and/or operating systems, such as:
Unique device identifiers (for example Media Access Control (MAC) and Internet Protocol (IP) addresses)
Browser type, version, language, and display/screen settings
Information about how you use and interact with our Sites and Mobile Apps (for example, activities on pages visited, links clicked or unique and measurable patterns such as keystrokes, mouse clicks and movements, swipes and gestures)
Communications data, such as your communication preferences and details or the content of your communications with us (e.g., text messages, chat messages)
Responses to advertisements on sites and mobile apps where we advertise
Log information such as your search and voice to text queries in the mobile app
Search engine referrals
Geolocation information (for example, for real time ATM or financial center location, upon request, or for fraud prevention)
Social media preference
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Bankwell chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Bankwell share?
Can you limit this sharing?
For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, internal reports, or report to credit bureaus
Yes
No
For our marketing purposes-
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes-information about your transactions and experiences
Yes
No
For our affiliates’ everyday business purposes-information about your creditworthiness
No
We don’t share
For our affiliates to market to you
No
We don’t share
For nonaffiliates to market to you
No
We don’t share
Questions?
Call 1-203-652-2940 for Bankwell or go to www.mybankwell.com
Who we are
Who is providing this notice?
Bankwell Bank and Bankwell Loan
Servicing Group, Inc.
What we do
How does Bankwell protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Bankwell collect my personal information?
We collect your personal information, for example, when you
open an account or deposit money
pay your bills or apply for a loan
show your government-issued ID
give us your income information
give us your employment history
give us your contact information
submit check images for mobile check deposit
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
sharing for affiliates’ everyday business purposes — information about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Bankwell Bank, Bankwell Financial Group, Inc., and Bankwell Loan
Servicing Group, Inc. are affiliated with each other.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Bankwell does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partner(s) include credit card companies.
Internet Privacy Statement
Thank you for viewing Bankwell's Internet Privacy Statement.
Bankwell does not require you to provide any personal information to obtain access to our website (except for information obtained through "cookies" as described below). Personal information from visitors to our website is often provided on a voluntary basis. For example, you may provide information to apply for a product or to use our Internet Banking Service. We do not disclose any personal information about visitors to our website except in accordance with our general privacy policy that is provided to our customers, or as otherwise permitted by law.
Cookies
The Bankwell web server may use a "cookie" temporarily stored on the visitor's device to allow the web server to log the pages viewed within the site and to know if the site has been visited before. We also use cookies when customers access our Internet Banking Service as part of the security system to help identify the user.
Safeguards
We maintain physical, electronic and procedural safeguards that are designed to comply with federal standards to guard the nonpublic personal information of our customers. If you are a customer, and you decide to close your account(s) or become an inactive customer, we will continue to adhere to our general privacy policy, as described in the privacy notice we provide to our customers.
Children's Online Privacy
The law requires parental consent to collect or use information from a child under 13. We do not knowingly collect personal information from children under the age of 13. Please do not provide us with any personal information if you are under the age of 13.
Hyperlinks
The Bankwell website and our Internet Banking System may, from time to time, contain links to other sites. Bankwell is not responsible for the privacy or security practices employed by these third party sites and we recommend that you review their privacy and security practices before you provide any personal or confidential information. Bankwell is not responsible for the content of third party sites hyperlinked from our web site or our Internet Banking System, nor does it guarantee the products or services offered on third party sites.
Comments about this website should be directed to:
Bankwell
Electronic Banking Department
258 Elm Street
New Canaan, CT 06840
Phone 877-966-1944
You may also send electronic mail ("e-mail") to us using our Contact Us form. Please be advised, however, that general e-mail may not be secure. Please do not send confidential information (such as social security number or account numbers) through general e-mail.
This statement is merely a summary of select aspects of policies and procedures and does not constitute a contract. We reserve the right to revise these policies and procedures from time to time.
