Privacy & Security Statement
Facts
WHAT DOES BANKWELL BANK (hereinafter “Bankwell”) DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
Contact Information such as name, mailing address, email address, telephone and mobile number(s).
Account Application information such as credit and income information.
Identifiers such as Social Security number, account number(s), driver's license number (or comparable) or other information that identifies you for ordinary business purposes.
Access Authorization such as user ID, alias, PIN and password and security questions and answers.
Documents or images submitted via our Site or Mobile Apps to support mobile check deposits and account opening, such as statements and voided checks.
Debit/Credit Card Information such as card number, expiration date, CVV2, billing address.
Information from your computer and mobile devices where allowed by individual browsers and/or operating systems, such as:
Unique device identifiers (for example Media Access Control (MAC) and Internet Protocol (IP) addresses)
Browser type, version, language, and display/screen settings
Information about how you use and interact with our Sites and Mobile Apps (for example, activities on pages visited, links clicked or unique and measurable patterns such as keystrokes, mouse clicks and movements, swipes and gestures)
Communications data, such as your communication preferences and details or the content of your communications with us (e.g., text messages, chat messages)
Responses to advertisements on sites and mobile apps where we advertise
Log information such as your search and voice to text queries in the mobile app
Search engine referrals
Geolocation information (for example, for real time ATM or financial center location, upon request, or for fraud prevention)
Social media preference
When you are no longer our customer, we continue to share your information as described in this notice.
How?
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Bankwell chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Bankwell share?
Can you limit this sharing?
For our everyday business purposes-
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, internal reports, or report to credit bureaus
Yes
No
For our marketing purposes-
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes-information about your transactions and experiences
Yes
No
For our affiliates’ everyday business purposes-information about your creditworthiness
No
We don’t share
For our affiliates to market to you
No
We don’t share
For nonaffiliates to market to you
No
We don’t share
Questions?
Call 1-203-652-2940 for Bankwell or go to www.mybankwell.com
Who we are
Who is providing this notice?
Bankwell Bank and Bankwell Loan
Servicing Group, Inc.
What we do
How does Bankwell protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Bankwell collect my personal information?
We collect your personal information, for example, when you
open an account or deposit money
pay your bills or apply for a loan
show your government-issued ID
give us your income information
give us your employment history
give us your contact information
give us your wage statement
submit check images for mobile check deposit
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
sharing for affiliates’ everyday business purposes—information about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Definitions Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
Our affiliates are Bankwell Financial Group, Inc., and Bankwell Loan Servicing Group, Inc.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Bankwell does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Our joint marketing partner(s) include credit card companies.
Additional Privacy Notices provided by BANKWELL
This Privacy Policy shall be applied in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), to inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with BANKWELL services including our web and mobile applications.
You have several choices regarding use of information on the Services.
(a) How We Respond to Do Not Track Signals. Some web browsers transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is currently no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. If and when a standard is established, we may revise its policy on responding to these signals.
(b) Access, Update, or Correct Your Information. You can access, update or correct your information by changing preferences in your account. For additional requests, please contact us.
(c) Opting Out of Email or SMS Communications. If you have signed-up to receive our email marketing communications, you can unsubscribe any time by clicking the "unsubscribe" link included at the bottom of the email or other electronic communication. Alternatively, you can opt out of receiving marketing communications by contacting us at the contact information under "Contact Us" below. If you provide your phone number through the Services, we may send you notifications by SMS, such as provide a fraud alert. You may opt out of SMS communications by unlinking your mobile phone number through the Services.
(d) Opting Out of Location Tracking. If you initially consented to the collection of geo-location information through the Services, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. Please note, however, that if you withdraw consent to our collection of location information, you may no longer be able to use some features of the App.
